The Bowes Museum > About > Terms of Use

Terms of Use


Terms & Conditions

Your use of this website is subject to this Disclaimer and Copyright Statement.
By using this website you agree to be bound by its content. The information contained in this website is provided in good faith and no warranty, representation, statement or undertaking is given regarding any information connected with this website and any warranty, representation, statement or undertaking whatsoever that may be expressed or implied by statute, custom or otherwise is hereby expressly excluded. The use of this website and any information on this website (or of any software at any other site) is entirely at the risk of the user. Under no circumstances shall The Bowes Museum be liable for any costs, losses, expenses or damages (whether direct or indirect, consequential, special, economic or financial including any loss of profits) whatsoever that may be incurred through the use of any information contained in this website. Nothing contained in this website shall be deemed to be either; advice of a financial nature to act or not to act in any way whatsoever. This website may contain inaccurate information. The Bowes Museum is under no responsibility to update or correct any such information or to even maintain this website. The Bowes Museum reserves its right to change any information or any part of this website without notice. The laws of England and Wales govern these conditions of use and you agree that the English courts shall have exclusive jurisdiction in any dispute.

Copyright Statement:
Copyright on all of the images on this website are owned by The Bowes Museum or by others and used under licence, in accordance with the terms of the Copyright Designs and Patents Act 1988. 

Privacy Policy

The Bowes Museum knows that you will want to understand how we use the information we automatically collect about you on our website www.thebowesmuseum.org.uk . This notice describes our Privacy Policy. 

Collection of Information 
The Bowes Museum holds and stores certain information about you. For example, it holds information related to your visit to this site such as which pages you visit, how often you visit and information you specifically provide to enable you to receive a particular service. 

Use of Information Collected 
We will only use the information you provide us for:
  • Processing your bookings;
  • For statistical purposes to improve this Website and its services to you;
  • o supply website content and advertisements to you but only if you consent, to notify you of products or special offers that may be of interest to you;
  • To administer this website;
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003. Non-personal data may also be used and stored with other persons. We do not sell or transfer any personal information outside The Bowes Museum other than where explicit reference is made and approval obtained from you when you provide the information, or where passing that information to third parties is necessary to provide you with the information or service requested.

Data Protection

The Bowes Museum has adopted a policy of compliance with the data protection laws of the United Kingdom and takes reasonable care to prevent any unauthorised access to your personal data. If you want to know exactly what information The Bowes Museum holds on you, you can obtain it by requesting a Subject Access Request Form from The Bowes Museum at its registered office. A fee will be payable for such access. By supplying us with information you confirm that you do not consider use of your information in accordance with this Privacy Statement to be a breach of any of your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999. By entering information on forms or providing us with any personal information you are consenting to us processing that data for our own business use and holding it on our server. You should also be aware that if the police request us or any regulatory or governmental authority investigating suspected unlawful activities to provide your personal details and/or information concerning your activities whilst visiting this site, we shall do so

How we keep your information secure.
The Bowes Museum takes the security of your personal data seriously. We use industry standard security software to safeguard your data.

Updating of our Privacy Policy
This policy can change to meet the requirements of our business or of changes in the Data Protection Laws.

Support us


Please choose an area of activity where you would most like to direct your support, i.e. supporting the upkeep of the Museum, art for young people or bringing the Museum into the park.


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Information about closing


19 March 2020

Unfortunately, due to the continuing development of the Coronavirus situation, The Bowes Museum is now closed until further notice. The health and wellbeing of both our customers and our staff is our priority.

Where events can be rescheduled we will endeavour to do so but please be assured that all ticket holders for cancelled events have options on refunds and can contact info@thebowesmuseum.org.uk, however by not requesting a refund you would be making an exceptionally generous and much appreciated charitable donation to The Bowes Museum during these unprecedented times.

Whilst the Museum is closed, we will be working on other ways of sharing our story and collection via our digital platforms. Stay posted for online videos, conversations and more.

We thank you for your patience and your continued support for The Bowes Museum during this unpredictable time. We hope to come back to you with a reopening date shortly, for now, please stay safe and help protect the vulnerable.

25 March 2020

It is with great sadness that The Bowes Museum has taken the decision to temporarily close all gates to the grounds following a spate of vandalism around the parkland.

Since the Museum closed on Wednesday 18 March the benches in the story area have been damaged, the totem pole pulled over and broken, there have been attempts to pull out outdoor trail markers and branches have been pulled down and plants uprooted.

The Museum is working with the police to find the perpetrators of these actions. PC Michael Banks of Durham Constabulary said "This is a shameful piece of criminal damage within the grounds of a historical location in Barnard Castle anyone with information please contact Durham Constabulary quoting reference number DHM23032020-0189"

The Director of The Bowes Museum, Adrian Jenkins, said: "It is a shame that the actions of a few will have an impact on many but this closure also ties in with the latest government advice to stay at home to help restrict the spread of coronavirus and the Museum is following in the footsteps of other organisations who have closed gated parks and gardens.

There are tips from our education officer on the Museum's social media platforms for keeping the kids, and yourselves, entertained while in isolation and we'll be updating the website regularly with new and exciting information about the collection.

In the meantime, please keep safe and we look forward to welcoming you back to the Museum and grounds when it reopens."

You can keep up to date with developments here or on our Facebook and Twitter.

We’ll be back…