Terms and Conditions
This policy applies unless an event has special terms and conditions. By registering to attend an event, you have confirmed that you have read and understood the terms and conditions.
Cancellation by the Museum
The Bowes Museum reserves the right to modify the programme of any event up to the day of the event. If unforeseen circumstances cause The Bowes Museum to cancel an event, we shall inform you as soon as possible and offer you a refund.
Cancellation by you
6 weeks or more prior to the event- 100% refund. Please note this does not apply to Santa’s Grotto, please refer to the T’s and C’s specific to that event.
0-6 weeks prior to the event- no refund.
Polite notice regarding free events
Where pre booking is possible, we appreciate it when you advise us that you will be attending so we can prepare for your arrival. If you are then unable to attend, please do let us know so that others have the opportunity to enjoy the event.